Most in-stock items are shipped within 24-hours from our warehouse in California. Shipping charges are calculated on total of the items ordered and/or size and weight. For a nominal additional charge we can ship your order for next-day or second-day delivery. These orders receive priority status and must be received by 3:00 PM Pacific time to leave the same day. Saturday delivery requires special arrangements through our Customer Support Center, toll-free at 1-866-GW-LITTLE (495-4885).
When you see the following associated with an item:
OS/G, G= Oversize Ground Freight. This item is heavy, or dimensionally large, and requires a surcharge for ground delivery, and is added to the item or to shipping and handling. The total shipping charges will be shown during checkout.
OS/A = Oversize Air Freight. This item is oversized, or dimensionally large, and requires a surcharge when shipping via air freight. Please call for a quote and to have your order upgraded t this service.
F/O = Factory Order - Ships directly from the factory. Please allow extra delivery time. We cannot offer gift wrap or expedited delivery on these items. Shipments outside the US are very limited. Please contact us first for confirmation.
* * F/O (Factory Order) items require special handling and are charged a restocking fee up to 20%. PLEASE call Customer Care at 1-866-GW-LITTLE before returning any F/O items.
We ship orders to Alaska, Hawaii and Puerto Rico via Airmail, usually in 6-8 business days. Costs vary according to the size of your order. International orders require additional charges and may be arranged in advance by contacting us via e-mail at cs@gwlittle.com, or FAX at 1-805-496-5840, to obtain a quote. Shipments will be insured and traceable for updates.
** Due to the high cost of shipping outside of the 48-contiguous states, FREE FREIGHT offers are excluded to these regions.
First time orders shipped to another address with a suite number or apartment may experience a slight delay due to fraudulent best-practice verification procedures.
|
U.S. SHIPPING CHARGES
(48 Contiguous States Only) |
| Order Total |
Add |
| Up to $40 |
$7 |
| $40.01 to $80 |
$8 |
| $80.01 to $120 |
$9 |
| $120.01 to $200 |
$10 |
| Over $200.01 |
$11 |
INTERNATIONAL SHIPPING: When shipping to any country outside the US this website uses an estimate only based on the total value of the order. In most cases it is very accurate, however, we will always review the order and calculate the actual cost. If the charges are higher we will notify you and request your approval BEFORE we ship your order. If the charges are less we will adjust the amount down.
Different countries impose different import fees and taxes. We do not include these in our freight quote and any such charges are your responsibility. Please check with your government or postal system in advance if this is a concern for you.
Orders usually ship via Express Mail with delivery times usually between 4 and 7 days depending on the location. Please try to keep the items small. It is not practical to ship large items (pet stairz, strollers, beds) outside the US.
Free Shipping specials do not include shipments outside the 48-Contiguous States.
EXCHANGES: Dogs come in more shapes and sizes than any other animal on the planet. That’s why we strongly recommend measuring your dog accurately before making your size selection. Our agents are always ready to assist toll-free 1-866-GW-LITTL. Should you need to exchange an item we do not charge the full amount for shipping and handling to send the new size. For clothing the charge is a nominal $6 and it goes up from there for larger items. Please call for a quote and we’ll do our best to help you with processing any exchanges. There will be no return shipping charge if we sent the wrong item or it is damaged.